Billing date: All students are billed on the 1st of each month.

Autopay: Required for all monthly and bi-weekly students.

Payment deadline: Invoices must be paid by 11:59 PM on the billing date. If payment is late, a $35 late fee applies and lessons will pause until the balance is paid.

Delays: If you expect a delay, please let us know ahead of time. Communication prevents issues.

We understand that life (and travel) happens. That’s why we offer flexibility—with structure.

• All changes to lessons must be performed by the Student within the Student Portal. Click here for instructions.
• More than 24 hours before your lesson: You can cancel or move it once for free. You’ll get a make-up credit that lasts 30 days from the original lesson date.
• Less than 24 hours before your lesson: You can reschedule it, but there’s a late fee equal to 50% of your lesson price, on top of your normal lesson fee. If you don’t move it, you lose the lesson. Why? Because your teacher has already booked that time for you, and it’s too late to offer the spot to another student.
• If you’re sick: but well enough to meet, we can switch to Zoom (Artist Development, Songwriting, or Peak Performance) so you don’t lose your lesson or pay the fee.
• True emergencies (like being in the hospital or a natural disaster) will always be looked at case by case.

A message from the school:

Make-up credits are one of the most challenging aspects of running a school built entirely around 1-on-1 instruction. We genuinely strive to be flexible and understanding - life happens. Most students use the system responsibly, but since we only do 1-on-1 lessons, cancellations and rebooking can make it hard for teachers and take block time from other students.

Here’s how make-up credits work:

• Cancel more than 24 hours before your lesson: You get a make-up credit.
• Credits expire 30 days after the original lesson date.
• Credits are for extra lessons, not tuition discounts. Example: If you don’t use your make-up credit within 30 days, it expires. It cannot be applied as a discount or used to reduce next month’s tuition.
• Tuition is billed monthly as long as you are enrolled with autopay. If you cancel autopay/enrollment, billing stops, but any unused make-up credits expire.
• You must be currently enrolled to use a make-up credit. If you cancel your enrollment or stop lessons, any unused credits will immediately expire and cannot be used later.
• You can only have one make-up credit at a time. If you cancel more than one lesson, only the first will turn into a credit. Any extra cancellations will be forfeited unless your teacher gives special approval.
• Instructions on how to use your Make-up credits are here.

Failed appointments are charged the full lesson fee with no refunds or makeup credits; this includes no-shows (no contact), same-day cancellations without a true emergency, or arriving more than 10 minutes late.

You may login to check the status of your account, your payment history, update payment methods and see how many lessons you have scheduled in our student portal. Access the portal here.

Sessions may not be recorded by students without prior permission; with permission, audio recording only (no video) is allowed.

• Students are responsible for making sure their device, internet, and Zoom settings work before each lesson. Click here for setup instructions.
• This includes checking audio, video, and connection quality.
• If tech problems happen on the student’s side: missed time counts as part of the lesson and will not be refunded or rescheduled.
• If tech problems happen on The Golden Voice Academy’s side: a make-up credit will be issued.

Neither the Instructor, nor any affiliated parties, shall be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses. This includes any potential injuries or damages sustained by the Student during their participation in any lessons or activities, or as a result of being on Zoom or on the premises of the Instructor’s house or studio. By agreeing to these policies, the Student acknowledges the inherent risks associated with the lessons, understands the nature of potential hazards in the Instructor’s house and studio, and hereby releases and discharges the Instructor from any and all claims, demands, and causes of action arising out of or in connection with the Student’s participation or presence on the premises.

Plain English: We are not responsible for injuries, damages, or losses during lessons, online or in person. By booking a lesson, you accept these risks and release us from liability.

The Golden Voice reserves the right to pause or end services at any time, for any reason. This may include ongoing scheduling issues, non-payment, or anything that makes continuing unworkable. If the fit no longer feels aligned, we’ll always do our best to part on a high note.

Your payment serves as the parent/students electronic signature agreeing that they acknowledge and understanding the policies, and binding them to this agreement and these policies.