Terms & policies
Academy policies
We’re committed to a high-end, personal experience that respects your time and supports your growth. These policies keep scheduling smooth and protect everyone’s investment. By enrolling in lessons, you agree to the following.
Fee agreement
- —Sessions are 50 minutes, held in person at our Pompano Beach studio or via Zoom.
- —Session rates vary by coach and apply to individual, every-other-week or as-needed bookings, covering vocal coaching, artist development, songwriting or peak performance coaching.
- —Package rates are available for students who book weekly lessons, billed monthly on auto-pay.
- —Tuition is due in advance of each billing cycle to hold your spot.
- —Any additional mid-cycle lessons must be prepaid.
- —All clients keep a valid credit card on file. Auto-pay is required for monthly students.
Billing
- —All students are billed on the 1st of each month.
- —Auto-pay is required for monthly and bi-weekly students.
- —Invoices must be paid by 11:59 PM on the billing date. Late payment incurs a $35 fee and lessons pause until the balance is cleared.
- —If you expect a delay, tell us ahead of time — communication prevents issues.
Cancellation & rescheduling
- —All lesson changes must be made by the student through the Student Portal.
- —More than 24 hours ahead: cancel or reschedule at no cost. A makeup credit is issued and expires 30 days from the original lesson date.
- —Less than 24 hours ahead: the lesson is forfeited unless it is held on Zoom. If you decline Zoom, the lesson is forfeited with no refund or credit.
- —Same-day cancellations, no-shows or arriving more than ten minutes late count as failed appointments and are forfeited.
- —Sick policy: if you can talk and focus, we move to Zoom and work on singing, songwriting, artist development or performance. If you are too sick for Zoom, the lesson is forfeited.
- —Hospitalisations, natural disasters and other genuine emergencies are reviewed case by case.
Make-up credits
- —Credits expire 30 days after the original lesson date.
- —Credits are for extra lessons only, never tuition discounts.
- —Monthly tuition continues for as long as the student is enrolled with auto-pay.
- —Credits require active enrollment and expire if enrollment or auto-pay is cancelled.
- —Only one credit may be active at a time. Additional cancellations are forfeited unless the teacher approves an exception.
- —Allow two business days to process a cancellation of enrollment or auto-pay. Unused credits expire once enrollment ends.
Failed appointments & no-shows
- —Failed appointments are charged the full lesson fee with no refunds or makeup credits.
- —This includes no-shows without contact, same-day cancellations without a true emergency, and arriving more than ten minutes late.
Use of the student portal
- —Log in to check your account status and payment history, update payment methods and see how many lessons you have scheduled.
Recording
- —Sessions may not be recorded without prior permission. Where permission is given, audio recording only — no video.
Technology & student-side failure
- —Students are responsible for their device, internet and Zoom settings before each lesson, including audio, video and connection quality.
- —If technical problems occur on the student's side, missed time counts as part of the lesson and is not refunded or rescheduled.
- —If technical problems occur on our side, a makeup credit is issued.
Liability
- —Neither the instructor nor any affiliated parties shall be held liable for any direct, indirect, incidental, special, consequential or exemplary damages, including loss of profits, goodwill, use, data or other intangible losses. This includes injuries or damages sustained during participation in any lesson or activity, on Zoom or on the premises of the instructor's studio. By agreeing to these policies the student acknowledges the inherent risks of the lessons, understands the nature of potential hazards on the premises, and releases and discharges the instructor from all claims, demands and causes of action arising from their participation or presence.
- —Plain English: we are not responsible for injuries, damages or losses during lessons, online or in person. By booking a lesson you accept these risks and release us from liability.
Right to discontinue
- —The Golden Voice reserves the right to pause or end services at any time, for any reason — including ongoing scheduling issues, non-payment, or anything that makes continuing unworkable. If the fit no longer feels aligned, we will always do our best to part on a high note.
Electronic signature
- —Your payment serves as the parent's or student's electronic signature, acknowledging and accepting these policies and binding them to this agreement.
Contact
Questions about these policies?
- Phone
- (954) 301-4950
- Hours
- 9 AM – 6 PM, Monday to Thursday9 AM – 4 PM, FridayClosed Saturday and Sunday. Additional hours by appointment.