Sessions: 50 minutes, held in person or via Zoom.
Rates: $99–$300 per session, depending on coach selection. Applies to individual, every-other-week, or as-needed bookings (covers Vocal Coaching, Artist Development, Songwriting, or Peak Performance Coaching).
Package rates: Available for students who book weekly lessons (billed monthly, auto-pay only).
Payment: Tuition is due in advance of each billing cycle to hold your spot.
Extra sessions: Any additional mid-cycle lessons must be prepaid.
Credit card required: All clients must keep a valid credit card on file.
Auto-pay: REQUIRED for all monthly students.
Billing date: All students are billed on the 1st of each month.
Autopay: Required for all monthly and bi-weekly students.
Payment deadline: Invoices must be paid by 11:59 PM on the billing date. If payment is late, a $35 late fee applies and lessons will pause until the balance is paid.
Delays: If you expect a delay, please let us know ahead of time. Communication prevents issues.
We understand that life and travel happen. Our policy keeps things flexible while protecting your teacher’s time.
All lesson changes must be made by the student through the Student Portal.
More than 24 hours before your lesson
You may cancel or reschedule at no cost. A makeup credit will be issued and expires 30 days from the original lesson date. Makeup credits are for extra lessons only and cannot be used to replace or reduce monthly tuition.
Less than 24 hours before your lesson
Lessons cancelled within 24 hours are forfeited unless the lesson is held on Zoom. If you choose not to meet on Zoom, the lesson is forfeited. No refunds or makeup credits are given.
Same day cancellations and no-shows
Same day cancellations, no shows, or arriving more than ten minutes late are considered failed appointments. These lessons are forfeited with no refunds or makeup credits.
Sick Policy
If the student is sick but able to talk and focus, the lesson will be held on Zoom. We can work on singing, songwriting, artist development, or peak performance.
If the student is too sick to meet on Zoom, the lesson is forfeited.
Emergency exceptions
Hospitalizations, natural disasters, or other genuine emergencies will be reviewed case by case.
Makeup credits are designed to keep the schedule fair for all students and teachers.
If you need to cancel your enrollment or autopay, please allow two business days for processing. Any unused makeup credits will expire once enrollment ends.
Instructions on how to use your Make-up credits are here.
Failed appointments are charged the full lesson fee with no refunds or makeup credits; this includes no-shows (no contact), same-day cancellations without a true emergency, or arriving more than 10 minutes late.
You may login to check the status of your account, your payment history, update payment methods and see how many lessons you have scheduled in our student portal. Access the portal here.
Sessions may not be recorded by students without prior permission; with permission, audio recording only (no video) is allowed.
Neither the Instructor, nor any affiliated parties, shall be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses. This includes any potential injuries or damages sustained by the Student during their participation in any lessons or activities, or as a result of being on Zoom or on the premises of the Instructor’s house or studio. By agreeing to these policies, the Student acknowledges the inherent risks associated with the lessons, understands the nature of potential hazards in the Instructor’s house and studio, and hereby releases and discharges the Instructor from any and all claims, demands, and causes of action arising out of or in connection with the Student’s participation or presence on the premises.
Plain English: We are not responsible for injuries, damages, or losses during lessons, online or in person. By booking a lesson, you accept these risks and release us from liability.
The Golden Voice reserves the right to pause or end services at any time, for any reason. This may include ongoing scheduling issues, non-payment, or anything that makes continuing unworkable. If the fit no longer feels aligned, we’ll always do our best to part on a high note.
Your payment serves as the parent/students electronic signature agreeing that they acknowledge and understanding the policies, and binding them to this agreement and these policies.
